There are ample tools available to a webmaster to enable them to analyse website traffic and monitor the number of visitors, see what web pages have been accessed and even the length of time visitors spend accessing the website.

However, despite the considerable data available what is missing is anything to tell the webmaster what the visitor was thinking. Did they dislike the site? Was the layout easy to understand or confusing? Was navigating the website easy and did they find the information they wanted?

A website may be generating sales but why are there some people that are visiting the website and not buying anything? Was it because they didn’t like what the product or service were or was it that they couldn’t find what it was that they wanted?

Using web based surveys webmasters have a simple and accurate method of answering these types of questions. Direct feedback from the website visitor is straight from the horse’s mouth, no longer is there the need to guess, simply ask each visitor how they found the site and if they were able to find what they were looking for.

With an online survey webmasters can find out:-

  • How often do people visit the website?
  • How did they arrive at the website?
  • Are they interested in the website for business or pleasure reasons?
  • Was the information they were looking for found on the website?
  • How easy did they find navigating the website?
  • Would they recommend the website to their friends and/or colleagues?

A good website survey will be brief and will gather information that once analysed will provide valuable information to help improve the website.

An alternative to a traditional survey would be to embed one or two survey questions within the website after specific procedures. For example, ask visitors at the end of the registration process if they found the procedure quick and easy; or after ordering an item ask if they found the ordering procedure and payment methods straightforward. To make sure that the questions do not become repetitive to regular visitors the website can be programmed so that the questions are only asked once per registered user.

Website surveys take the mystery out of working out what visitors think of a website and using Online Survey Software they are quick and easy to design and once implemented will really become the webmaster’s assistant.

To see a sample website survey please follow the link: Sample Website Survey

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